Enterprise Interaction Center™

Enterprise Interaction Center (EIC) is a software based IP telephone system that manages phone calls, voice mail, e-mail, and web contacts in a Windows environment for local and mobile workers in an Intel and Microsoft based platform.

Comprehensive Features

EIC is powered by the groundbreaking Customer Interaction Center™ platform technology from Interactive Intelligence. EIC is a single system that tackles every voice communications need a business faces. Key features include:

• Automated attendant
• Fax server
• Desktop reporting
• Real-time presence management
• Interactive voice response (IVR) integration
• Advanced web chat
• Unified messaging including voice mail, fax and e-mail
• "Virtual office" system access for remote workers
• Multi-site replication
• Call recording, monitoring, and tracking
• Skills-based routing
• Automatic e-mail response
• Real-time representative/supervisor interaction
• 100% Microsoft compatible
• Sized to your business needs
• Scalable to as many as 1,000 users

Benefits

Enterprise Interaction Center's open standards, flexibility and a single platform for voice and data are EIC's most rewarding advantages. Those advantages also lead to bottom line benefits any business can appreciate. Other benefits include:

• A lower cost of ownership – by leveraging your Microsoft platform and investment, by replacing costly traditional telephone devices with cost reducing IP phones, and by simplifying system administration in a single Windows-driven interface that also simplifies adds, moves, and changes to keep IP expenses in check.
  
• Faster return on investment – thanks to a lower initial investment for EIC and minimized deployment time, and to features that immediately maximize collaboration, responsiveness, productivity and customer service.
  
• "Future proof" investment protection – from the ability to roll out VoIP, move the open EIC software to more powerful hardware such as faster CPU's, and deploy new functionality on demand by simply adding applications.